Lead User Experience Designer
Apr, 2015 - Dec, 2022FICO -San Jose, CA
- End-to-end myFICO direct channel rebrand resulting in 80% revenue increase (200 million) after a year
- Conducted stakeholder interviews and customer interviews
- Utilized design research, design thinking and usability tests for ideation and iteration
- Created wireframes and animated prototypes
- Rebranded the visual language by creating illustrations, typography, colors, icons and design system
- Built unified design system across multiple channels and platforms (user flows, UI, specs, ADA, style guide, app map - team effort)
- Data-driven design (A/B test), research-based design, ADA-compliant design, marketing strategic design
- Rebuilt Marketo dynamic landing page template and made it ADA-compliant to ship projects quickly and save dev resources by simplifying implementation and customization
- Generated leads by creating FICO Score booklet, infographics, animation and ads
- Winner of Women@FICO logo design contest
- Helped organize Women@FICO events including hosting duty